Is a customer having trouble entering valid DHL® credentials?
Online billing resources are accessed in different applications offered by DHL® according to region.
There are multiple places to login within DHL®. The appropriate login for your merchant account are region specific and detailed below.
U.S. based customers
The login credentials needed for U.S. based customers are specific to the following URL: https://mybill.dhl.com
Non-U.S. based customers
The login credentials needed for non-U.S. based customers are specific to the following URL: https://mybill.dhl.com
Tips
- If the customer is having trouble, get the logins and test yourself on the DHL® before entering these into the system. Often the problem relates to providing login credentials for a different DHL® system.
- If the customer doesn’t have logins to one of the two systems mentioned above, there’s a good chance that someone at the organization does, likely accounting.
- Calling DHL® customer service with the customer to set up or make changes to the existing account is a expedient way to resolve the issue.
- Ensure that the invoicing settings inside your customer account match the home country for the customer. This can be done within the Edit User page.