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Check out the Enable lost and damage service article within this Share A Refund help center.
The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for DHL® express automatically, within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for DHL®:
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Enabled. Y (Auto)
This ensures that claims are filed automatically. -
Include service failures. Y
Note: mark as N when no time-sensitivity exists for typical shipments.
Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
Examples of time-sensitive perishable shipments:
- Example: Fresh produce
- Example: Specialty foods
- Example: Live tissue samples
Exclusions for time-sensitive perishable shipments:
- Hazardous materials
- Oversized shipments
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Claim type. DHL® Express (most common)
Claims are submitted through your DHL® express account. -
Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product.
Tip: Use the same name defined on your customer invoice.
- Example: Basil
- Example: Parmesan cheese
- Example: Biopsy
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Product description. Specific to your business
Tell us a bit more about the Product.- Example: cold pack container
- Example: 3 year aged, artesian
- Example: small sample size
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Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
- Example: 30
- Example: 7
- Example: 1
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Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated.
- Example: $4.52
- Example: $19.99
- Example: $624.00
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Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
Note: Alternate claim valuation methodologies require input from Share A Refund. Please contact customer service for more info.
Alternate types of claim valuation methodology:
- Weight-based valuations
- Reference field mapping for box size
- Reference field mapping for sku
- Shipping method type mapping
- Ship from location mapping
- Ship to location mappingCommon policies requiring alternate valuation models:
- High-Value Goods: Parcel Pro™
- UPS® Capital Elite™ for Vintners
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Claim amount. $100
This implies a $100 claim amount on each claim submitted. -
Comments/explanation. Merchandise destroyed
Comments are used on the claim form to help UPS® Capital see the reason for which a claim is filed.