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Check out the Enable lost and damage service article within this Share A Refund help center.
The settings listed below are intended to provide guidance to Share A Refund customers in configuring lost and damage claims for UPS® Capital automatically, within the Share A Refund customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS® Capital:
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Enabled. Y (Auto)
This ensures that claims are filed automatically. -
Include service failures. Y
- Note: mark as N when no time-sensitivity exists for typical shipments.
- Note: mark as Y for time-sensitive, perishable shipments.
- Claims will be submitted on any shipment not delivered on the scheduled delivery date.
Examples of time-sensitive perishable shipments:- Example: Cold storage pharmaceuticals
- Example: Fresh cut flowers
- Example: Speciality foods
Exclusions for time-sensitive perishable shipments:- Hazardous materials
- Oversized shipments
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Claim type. UPS® flexible parcel insurance (most common)
UPS® Capital offers several insurance policy types to shippers. Please select the type named on your policy from the list.
Common policies:- Flexible Parcel Insurance (most common)
- Flexible Parcel Multi-Carrier Coverage
- High-Value Goods: Parcel Pro™
- UPS® Capital Elite™ for Vintners
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Policy number. Specific to your business
- Note: Begins with 87941, 496961 or 15914024.
- Note: This can be found on the insurance policy document.
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Product name. Specific to your business
- Enter the name of the product you ship the most.
- Tip: Be specific by choosing the name of a single product
- Tip: Use the same name defined on your customer invoice.
Examples:- Example: Insulin
- Example: Orchid
- Example: Steaks
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Product description. Specific to your businessTell us a bit more about the Product.Examples:
- Example: 33 mcg/mL
- Example: ORCH481 – square planter
- Example: Frozen, 16 ounce, family pack
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Product quantity. Specific to your businessProvide the quantity of the product included in typical order.Note: This will be used to create each line item on the documents generated.Examples:
- Example: 5
- Example: 6
- Example: 1
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Product price. Specific to your businessProvide the list price ofthe product included in typical order.Note: This will be used to create each line item on the documents generated.Examples:
- $582.18
- $627.02
- $223.86
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Claim valuation methodology. Fixed valuation methodologyThis determines how the total of the claim is calculated.Note: Alternate claim valuation methodologies require input from Share A Refund. Please contact customer service for more info.Alternate types of claim valuation methodology:Examples:
- Weight-based valuations
- Reference field mapping for box size
- Reference field mapping for sku
- Shipping method type mapping
- Ship from location mapping
- Ship to location mappingCommon policies requiring alternate valuation models:
- High-Value Goods: Parcel Pro™
- UPS® Capital Elite™ for Vintners
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Claim amount. $100
- This implies a $100 claim amount on each claim submitted.
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Comments/explanation.Merchandise destroyed
- Comments are used on the claim form to help UPS® Capital see the reason for which a claim is filed.